Some non-resident training course user accounts locked
VIRGINIA BEACH, Va. (NNS) -- Sailors trying to access their Non-Resident Training Course (NRTC) online account may not be able to access them without assistance, said Center for Personal and Professional Development (CPPD) officials Sept. 16.
NRTC accounts not used in the last 30 days have been disabled, according to Tom Phillips, CPPD's NRTC program manager. Accounts were locked as a result of computer security measures ordered by the Defense Department and U.S. Navy's cyber commands.
Since the order took effect Aug. 21, more than 187,500 accounts have been locked.
Users who have a locked account should contact the CPPD Voluntary Education (VOLED) Support Site in Pensacola, Fla., for assistance in regaining access. The VOLED team in Pensacola can be reached anytime via email at NRTC@navy.mil and Monday through Friday by commercial phone at 1-877-264-8583, or DSN at 753-6070.
"NRTC help desk staff members are unlocking accounts upon user request," said Phillips. "As of Sept. 13, we've unlocked 2,865 accounts and are working to meet user requests as quickly as possible."
Capt. John Newcomer, CPPD's commanding officer, said security risks are part of our daily lives, and managing that risk is necessary. "While this can be seen as an inconvenience, security and risk management are important to keeping our Navy team as safe as possible. We are working hard to ensure Sailors regain timely access to courses that will help them improve professionally and personally."
For more information about the Center for Personal and Professional Development (CPPD), visit https://www.netc.navy.mil/centers/cppd/.
For more news from the Center for Personal and Professional Development, visit www.navy.mil/local/voledpao/.
Find CPPD on Facebook at https://www.facebook.com/pages/Center-for-Personal-and-Professional-Development/100056459206 and on Twitter @CENPERSPROFDEV.