AAFES stores temporarily disable cash-back option

News
Army and Air Force Exchange Service retailers have temporarily suspended cash-back services because of a technical glitch affecting MasterCard users. The issue should be resolved in the next 30 days, an AAFES spokesman said.
From Stripes.com
Army and Air Force Exchange Service retailers have temporarily suspended cash-back services because of a technical glitch affecting MasterCard users. The issue should be resolved in the next 30 days, an AAFES spokesman said.

AAFES stores temporarily disable cash-back option

by: Seth Robson | .
Stars and Stripes | .
published: June 15, 2016

The Army and Air Force Exchange Service has deactivated cash-back options at its stores because of a problem for MasterCard users with new “chip and PIN” equipment.

“Rather than be inconsistent and have some customers able to get cash back while others cannot, we’ve temporarily deactivated the cash-back option until MasterCard solves the issue, which we anticipate will be in the next 30 days,” AAFES spokesman Chris Ward said in an email Monday.

The equipment, which reads credit and debit cards that include electronic chips and personal identification numbers, is being installed in on-base stores worldwide at the behest of banks.

“The Exchange had no choice but to make the switch,” Ward said.

The equipment includes a front slot where customers can insert chip-and-PIN cards, which provide better security than older cards that rely on magnetic strips or mechanical imprints and signatures for verification.

Read more at: http://www.stripes.com/1.414514

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