Amazon fixes glitch that kept Korea-based servicemembers from placing orders

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Servicemembers at some locations overseas were unable to place orders at Amazon during the latter part of last week, but the problem appears to be mostly resolved. Ellen M. Banner/Seattle Times via TNS
From Stripes.com
Servicemembers at some locations overseas were unable to place orders at Amazon during the latter part of last week, but the problem appears to be mostly resolved. Ellen M. Banner/Seattle Times via TNS

Amazon fixes glitch that kept Korea-based servicemembers from placing orders

by: Kim Gamel | .
Stars and Stripes | .
published: November 14, 2016

SEOUL, South Korea — Most servicemembers can again place orders with Amazon after the online retailer’s website blocked some shoppers from completing their purchases for several days.

With the holidays fast approaching, U.S. soldiers and others who use the military postal system in South Korea were shocked to find themselves unable to order from Amazon.com.

The problem was limited to certain zip codes and appeared to mainly affect South Korea, although problems also were reported in Italy.

Servicemembers quickly formed a Facebook group to share information and coordinate their response. Many reached out to Amazon’s customer service department only to be told repeatedly about the company’s shipping policy and restricted items.

But the online retailer was listening, and the problem was fixed for most on Sunday afternoon.

Read more at: http://www.stripes.com/1.439236

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