Some Navy MWR customers still await refunds after duplicate charges
YOKOSUKA NAVAL BASE, Japan — Most of the $5.3 million mistakenly charged to thousands of customers at Pacific Navy bases has now been refunded, though some are still waiting to recoup overdraft fees associated with the errors.
Customers began receiving a total of 133,000 duplicate charges for goods and services purchased through Navy child care programs and at Morale, Welfare and Recreation facilities, after a computer systems update Sept. 24.
Navy officials said on Sept. 28 that refunds would be issued within two days, but most families in Japan and many in other regions hadn’t received their refunds by Tuesday.
Bank of America Merchant Services, which processes Navy Installations Command’s transactions, finished processing the refunds Sept. 29, spokeswoman Capt. Wendy Snyder wrote in an email Thursday.
However, the interchange service that routes transactions to banks and credit-card issuers can take up to four business days in some cases, she said.
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