51st FSS recognized as best in PACAF
The 51st Force Support Squadron was named the 2018 Pacific Air Forces FSS of the year for their impact on quality of life for all service members, DoD civilians and their families at Osan Air Base, Republic of Korea.
The squadron’s Airman and Family Readiness Flight and Turumi Lodge were also recognized for the Force Support Capabilities A&FRF and Inkeeper Awards, respectively.
“In FSS we interact with every customer,” said Lt. Col. Alan Condor, 51st FSS commander. “Whether it’s Airmen for assignments or families for in-processing or ID cards, we’re a very customer-focused organization and that shows.”
Though the awards are highly sought after, the real achievement was the progress made along the way.
The 51st FSS became the test base for the Accelerated Orders Test initiative, renovated 90 rooms at Turumi Lodge and still beat the Air Force occupancy rate by 19 percent, and achieved an overall customer satisfaction rate of 92 percent.
“There’s always room for improvement,” said Carolyn Smith, the flight chief of the 51st FSS Airman & Family Readiness Center. “We have a diverse customer base, so we can’t just stop because we won an award. We have to strive to keep getting better.”
Winners at the major command level will go on to compete at the Air Force level to prove which FSS was the best in 2018.
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