Army housing surveys show drop in satisfaction as DOD grapples with subpar conditions for military families
WASHINGTON — Army families are less satisfied with living conditions in on-post housing than they were last year, according to a pair of surveys that service officials sent out in January as they work to address ongoing problems reported in residences run by private management companies.
Overall satisfaction rates dropped about six percentage points from 2018 among residents living in privatized, on-post housing to a 74.6% approval rate, according to the survey of Army families living on 43 stateside installations. The second survey, which sought input from residents living in Army-run dwellings at 23 installations worldwide, showed satisfaction rates drop slightly to a 70.3% satisfaction rate, a drop of 1.2 percentage points from 2018.
The surveys, published late Thursday, were distributed by the Army but administered by CEL & Associates Inc., an independent organization that has also conducted housing surveys for the other military branches and in the private sector. The surveys were sent to about 100,000 Army families, though only slightly more than 25,000 responded.
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