The new CLICK2GO: Fort Eustis Commissary unveils online shopping/curbside pickup service

by Rick Brink
DeCA

FORT LEE, Va. – The Defense Commissary Agency’s online shopping/curbside pickup service, known as CLICK2GO, became available to Fort Eustis Commissary shoppers March 1.

“We are continuously looking at ways to improve our patrons’ shopping experience, and our upgraded business systems allow us to expand our CLICK2GO program,” said retired Rear Adm. Robert J. Bianchi, DOD special assistant for commissary operations. “This helps provide the convenience that fits our customers’ busy lifestyles.”

Using CLICK2GO is a straight-forward process. Authorized commissary shoppers access the system via the agency’s customer portal, MyCommissary. An initial sign-up is required the first time patrons access MyCommissary. On DeCA’s website, Commissaries.com, they can also access the portal and learn more about the service at the site’s CLICK2GO section.

Once in CLICK2GO, patrons select from commissary products offered online based on the store’s stock assortment. After products are selected, the patron selects a pickup time and completes the checkout process. The only thing left to do is arrive at curbside at the appointed time, and pay. Commissary workers will load the groceries in the shopper’s car and they will be on their way. Fort Eustis CLICK2GO customers won’t be charged a service fee through March 31 as part of an introductory offer. Beginning April 1, a $4.95 service fee will be applied for each order.   

“I’m excited for our customers to be able to do internet shopping,” said Ramon Miller, store director. “Many have been asking about it for some time. Well now, our shoppers can enjoy this new service.”

The new CLICK2GO at Fort Eustis is the start of an agency expansion of the online ordering/curbside service tied to the ongoing deployment of its new business system. DeCA began its pilot program for CLICK2GO in 2013 at Fort Lee, Virginia, Offutt Air Force Base, Nebraska, and Travis Air Force Base, California. The pilot allowed DeCA to learn from the process to improve the program. These locations will continue to fulfill internet orders until June 1 when the contract for the pilot services expires. 

Fort Lee, Offutt and Travis will eventually receive the new CLICK2GO program as the agency’s new business and checkout systems are installed in commissaries worldwide over the next four years. The commissary at Naval Air Station Oceana, Virginia, will be the next store to receive the online ordering/curbside pick-up program at a time to be determined. Not all stores will receive the service. A variety of factors, including sales and transactions, existing infrastructure and demographics, will determine if a commissary is suitable for CLICK2GO.  

Willie Watkins, DeCA’s eBusiness chief, credited the pilot locations with giving the agency the lessons learned and performance data to eventually deploy the new CLICK2GO. 

“In today’s busy world, convenience is key,” Watkins said. “We’re pleased to bring the convenience of this new CLICK2GO service to our Fort Eustis shoppers. Right now, products and prices display much like a sales flyer, but as the system becomes more robust it will feature more information shoppers find useful such as product ingredients.”

Note: See video on DeCA’s YouTube page related to the new CLICK2GO. Also see photos on the agency’s Flickr site.

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