PENSACOLA, Fla. (Nov. 5, 2015) The official Navy College Program logo. Use of the NCP logo is restricted to official use only with permission of the Navy Voluntary Education Program and the Naval Education and Training Professional Development and Technology Center public affairs officer. Questions about the logo and the authorized use may be directed to Navy VOLED PAO at 850-473-6007. (U.S. Navy Photo Illustration/Released)
PENSACOLA, Fla. (Nov. 5, 2015) The official Navy College Program logo. Use of the NCP logo is restricted to official use only with permission of the Navy Voluntary Education Program and the Naval Education and Training Professional Development and Technology Center public affairs officer. Questions about the logo and the authorized use may be directed to Navy VOLED PAO at 850-473-6007. (U.S. Navy Photo Illustration/Released)

3 Things to Know About Navy College Program App Updates

by Naval Education and Training Command Public Affairs
U.S. Navy

PENSACOLA, Fla. (NNS) -- The Navy College Program (NCP) mobile application features improvements that expand support for Sailors’ educational needs when they are on the go with the latest app update release, Feb. 28.

The NCP app is primarily for active-duty members and is a key tool for educational service officers and career counselors. The app provides access to voluntary education planning tools; the Navy College Virtual Education Center (NCVEC) through phone, live chat, or help ticket; contact information on open overseas Navy College Offices; the MyEducation module; training videos; and additional resources.

Here are three NCP app updates every Sailor should know about:

1. LOOK AND FEEL. A new and improved design makes it easier to navigate the app, and even after adding new features, the app takes up less space on devices.

2. MyEducation ACCESS. The MyEducation module and required training videos can now be accessed by entering in name, date of birth, and Department of Defense ID number instead of using a Common Access Card (CAC) for those times when Sailors cannot log on to a CAC-enabled computer.

3. 24-HOUR SUPPORT DURING THE WEEK. Combining the NCVEC hours (7 a.m. to 7 p.m. EST) with the hours of 11 overseas Navy College Offices gives Sailors 24-hour support Monday through Friday. A new app feature connects Sailors with contact information for any open Navy College Office. Sailors can now also search frequently asked questions, another self-service tool right at a Sailor’s fingertips with the app.

“Today’s Sailor does everything through their phone – banking, insurance, shopping, and much more,” said Chris Cruz, Navy VOLED’s director of virtual education capabilities. “Getting help with their educational needs should be no different.”

One of the most popular features of the NCP app continues to be live chat with an education counselor directly from a smartphone.

“Last year, we saw a 126 percent increase in the number of live chats,” said Cruz. “With little to no wait time and the convenience of chatting directly from your phone, it’s easy to see why it’s one of our most popular virtual tools.”

The app's tools are relevant to all Navy applicants, current Sailors, transitioning Sailors, and veterans.  Featuring public content only, no authentication or authorization is required.

Users can download the app from the iTunes and Google Play online stores at no cost. To find the free NCP app, search "Navy College" or "NCP" in app stores or in your web browser.

Navy College Program staff asks Sailors to continue to provide feedback about the VOLED program through the NCP customer service opinion survey at https://www.research.net/r/NCVEC_CSAT_SURV_V2.  

For more information on Navy Voluntary Education, visit the NCP website at https://www.navycollege.navy.mil, and check out the Navy College Chatbot and online VOLED Assistance Center. Follow Navy VOLED on Facebook at https://www.facebook.com/NavyVoluntaryEducation/ for the latest news and updates.

The Navy College Program App was developed by the Navy’s Sea Warrior Program (PMW 240) which assists Sailors with their manpower, personnel, training and education needs. The NCP app is part of family of official Navy apps that can be found by visiting the Navy App Locker at http://www.applocker.navy.mil. In addition to educational apps, Sailors will find apps on fitness, uniforms and financial planning.

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